Shipping & Returns
Shipping & Handling Charges
Domestic Order: We provide free shipping within India.
International Order: In case of order which is to be shipped outside India customer has to bear the shipping & handling charges plus any duty as applicable at the destination.
Custom Clearance: All shipments of Jewellery exported from India need to be cleared by the Indian Customs office. Products along with their complete documentation are filed with the authorized officer of the Indian Customs office for inspection, examination and assessment and only then delivered to your shipping address. Hence, please ignore the message on the package section which mentions: Please do not accept if the package is received in Open/ Tampered condition. You will find the package sealed with a label saying Opened for Customs.
Shipping Partner: Our domestic logistic delivery partners are BVC, SEQUEL, INDIANPOST, FLYKING ETC [the courier Co serviceable are] or directly by the company delivery team.
TRADEMARKS
Our trademarks and designs may not be copied or reproduced without prior permissions.
Innocence diamonds, and their logos, and any other product or service name or slogan contained in our Site are trademarks of our Diamonds and its suppliers or licensor’s, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Innocence Diamonds or the applicable trademark holder as the case maybe. All other trademarks, registered trademarks, product names and Innocence Diamonds names or logos mentioned in our Site are the property of their respective owners.
INFRINGER POLICY
In accordance with The Indian Copyright Act (ICA) and other applicable law, innocence.co.in has adopted a policy of terminating and barring, in appropriate circumstances and at EF-IF Diamonds’ sole discretion, site users or account holders who are deemed to be repeat infringers. Innocence.co.in may also at its sole discretion limit access to this site and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.
REVIEWS AND USER CONTENT
Our Site includes a product review feature, and includes or may include in the future discussion forums, user generated content, or other areas or services in which you or third parties create, post, or store any content, messages, materials or other items on our Site (‘Interactive Areas’). You are solely responsible for your use of such Interactive Areas and use them at your own risk. By using any Interactive Areas, you agree not to post, upload to, transmit, distribute, store, create or otherwise publish through our Site any of the following:
Any message, data, information, text, music, sound, photos, video, graphics, code or other material (‘User Content’) that is unlawful, libellous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable.
DISCLAIMER OF WARRANTY
Except as expressly provided to the contrary in a writing by Innocence diamonds, this site, the content contained therein and the products and services provided on or in connection therewith (the “products and services”) are provided on an “as is” basis without warranties of any kind, either express or implied. Innocence.co.in disclaims all other warranties, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
We have made every effort to display the colors and sizes of our products that appear on our website as accurately as possible. However, as the actual colors you see will depend on your monitor. We cannot guarantee that your monitor’s display of any color will accurately reflect the color of the product on delivery. Packaging of the product may vary from that displayed on the website.
We adhere to BIS (Bureau of Indian Standards) and our Gems and Diamonds are satisfied by third-party world recognized companies like IGI, SGL, BGLK, HRD, etc.
RETURN POLICY
RETURN CHARGES:
We regret to inform you that as of now Return of products is not possible for the products bought from our website.
Domestic Order:
Our courier partner will collect the order from the provided address (within India). Customers need not pay any shipping charges to return the product.