Our Office/Retail store is located at Boring Road,Opposite Tapasya Complex, Anandpuri, Patna, Bihar 800001 or You can purchase online as well as offline from INNOCENCE Dealer. For more details see the seller/our presence section on website.

Our Gold is as per BIS [Bureau of Indian Standards] norms (Hallmarked). And Diamonds & Gems are certified by International Gemological Institute (IGI)/ Gemological Institute of America(GIA) / Hoge Raad Voor Diamant(HRD) / Diamond and Gem Laboratories of America(DGLA) / Solitaire Gemmological Laboratories Ltd.(SGL) and BIS (Hallmarked).

Yes, we do! We can repair, re-size rings, do the alterations as per our client’s wish and much more.

Yes we do as per your desire. You can mail us the picture or sketch or drawing of the product you want to customise.

Kindly select the design from the website – add the selective item(s) to the cart – click on “Buy Now” – fill all the details – select the mode of payment and here your order will be placed and you will recieve an order confirmation message.

Ready stock will be delivered to you within 4 days. And the delivery of exclusive or customized items depends on the availability of items and raw materials. It will be discussed with you at the time of order confirmation.
[Note: Holidays or Sundays are not being counted.]

You don’t need to worry about that. Products will be delivered with full insurance by our Delivery Partners like BVC/SEQUEL/INDIAN POST or by INNOCENCE BOY.

Your product will reach you completely safe and insured. You don’t need to worry about it.

You can make payment through RTGS, NEFT, UPI, PAYMENT LINK OR ONLINE, whichever mode you prefer.

Yes it is! But you need to get confirmation from our team after making payment.

We deliver goods (Online Purchased) with full insurance and no additional charges will apply within the country.

You can track the couriered goods by consignment slip on the delivery partner’s site or you can ask to know the status of the parcel.

You can cancel your order directly from the website before the delivery mail arrives. *Cancellation is not allowed once the product has been delivered.

No, you do not need to pay for return parcels within the country, but you must have to return all belongings to us which were in your box at the time of delivery.

Please look into the BUYBACK POLICY.

We will refund your money within 21 days of receipt of the parcel after quality check.

Yes, we do international delivery but the taxes and courier charges will be paid by the clients.

Yes, By any chance, If you don’t like our customized product or have any issue with product alterations, you can exchange the product within 7 days.